Booking & Payment Terms

SimonStays · Last updated 19 September 2026

These terms apply to every booking made on simonstays.co.za. Please read them — in particular the cancellation & refund policy in section 4 — before you pay. You will be asked to accept them at checkout.

1.Who we are

SimonStays is a trading name operated by Catwalk Investments 366 (Pty) Ltd (Registration number 1999/010697/07), 23 Firenza, Pam Road, Benmore Gardens. You can reach us at support@simonstays.co.za or 078 511 9336. We are the merchant of record for payments made on this site.

2.Prices and payment

All prices are shown in South African Rand and include any applicable taxes. You may pay by card or by EFT / bank transfer or deposit, as offered at checkout.

If you pay by card, you confirm that you are the authorised cardholder (or have the cardholder's express permission) and that the billing details you provide are accurate. If you pay by EFT, you must use your booking reference as the payment reference and share your proof of payment with us. Your booking is confirmed once your payment reaches our account.

3.When your booking is confirmed

Your booking is confirmed only once you receive a written confirmation from us. That confirmation email is your proof of booking and sets out the property, dates, guest name, the amount charged and the cancellation policy. Please check it carefully and tell us immediately if anything is incorrect.

4.Cancellation and refund policy

• Cancellations made within 1 hour of booking, or at any time while your check-in date is 30 days or more away: full refund.
• Cancellations made when your check-in date is between 30 and 14 days away: 50% refund.
• Cancellations made fewer than 14 days before check-in, and no-shows: non-refundable (any goodwill refund is at the property owner's discretion).
• Some properties set a longer minimum-stay or notice period. The specific cancellation policy shown on the property listing and in your confirmation email applies to your booking and prevails over the general windows above.
• Refunds are made using the same method you paid with — card payments are refunded to the original card; EFT payments are refunded by EFT to the account you paid from.
• To cancel, email support@simonstays.co.za. Your cancellation takes effect from the date and time we receive your email.

5.Check-in, check-out and house rules

Standard check-in is from 15:00 and check-out is by 10:00, unless different times are shown on your listing or confirmation. Late check-out (to 13:30) may be available by arrangement, subject to the next guest's arrival.

House rules: occupancy must not exceed the maximum stated for the unit; no parties or events; no smoking indoors; pets only where the listing expressly allows them; and you are responsible for any loss or damage caused during your stay. A refundable breakage deposit may apply and is returned after check-out subject to no damage. A serious breach of these rules may result in the stay being ended without a refund.

6.Changes and availability

In the rare event that we cannot honour a confirmed booking, we will offer you a comparable alternative or a full refund. This is our maximum liability to you for such an event.

7.Your responsibilities

You agree to give accurate booking and contact details, and to raise any problem with your stay with us directly and promptly so that we can put it right. Please contact us first — we resolve almost every issue quickly and directly.

8.Your consumer rights

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or other applicable law.

9.Records

We keep booking records, the terms you accepted (with the date and time), our communications with you, and payment records for at least 180 days, so that we can resolve any query or dispute.

10.Governing law

These terms are governed by the laws of the Republic of South Africa.